POLICIES | Joy Creative Co.

Enrollment and Payment Policies

Semester Enrollment

Joy Creative Co. offers two school-year enrollment periods: Fall and Spring. Enrollment reserves your child’s place for the semester and automatically includes all themed sessions offered during that semester.

Families do not need to re-enroll when the class transitions to a new six-week theme. Enrollment continues through the end of the semester unless a written withdrawal request is submitted according to the withdrawal policy below.

Fall enrollment does not automatically renew for Spring. A separate Spring registration is required.

Tuition and Payment Options

Families may choose either:

Payment in full at registration, or
An automatic installment plan using a valid credit or debit card on file.

Total tuition is the same with either option and first installment is charged at registration. Remaining installments are automatically charged monthly. The installment plan ends after the final scheduled semester payment and does not automatically enroll the child in another semester.

Automatic Payment Authorization

By selecting the automatic installment option, the parent or guardian authorizes Joy Creative Co. to charge the payment method provided according to the payment schedule displayed during registration.

A valid payment method must remain on file while enrollment is active. Parents and guardians are responsible for updating expired or declined payment information promptly.

Withdrawal Policy

We understand that circumstances can change. Families may withdraw from a semester program and stop future installments by submitting a written withdrawal request by email. To prevent the next scheduled installment from being processed, the request must be received at least 14 business days before the payment date. If notice is received fewer than 14 business days before the scheduled charge, that installment may still be processed.

Payments already processed are nonrefundable. The student may continue attending through the class period covered by the final processed installment. Once the withdrawal becomes effective, all remaining automatic installments will be canceled.

Families who paid the semester tuition in full will receive a refund for any future installment periods. The refund will be calculated using the same payment schedule offered to installment-plan families. No refund will be provided for the current or partially used payment period.

Withdrawal requests cannot be applied retroactively. Verbal notice to an instructor, missed classes, or discontinuing attendance does not constitute withdrawal.

Cancellations Before the Semester Begins

Cancellations received at least 14 calendar days before the semester’s first class will be refunded, less a $25 administrative fee.

Cancellations received fewer than 14 calendar days before the first class will follow the regular withdrawal policy. Any payment already processed will be nonrefundable, but future scheduled installments may be canceled with proper written notice.

Declined or Failed Payments

If an automatic payment is declined, the parent or guardian will be notified and asked to update the payment method or complete payment within five calendar days. If the account remains past due, the child’s participation may be paused until the account is brought current. A declined payment does not automatically cancel enrollment or serve as a withdrawal request.

Any tuition associated with a class period that has already begun remains due. Any declined payment fee that is charged from the payment processer will be passed on to customer.

Summer Classes, Pop-Ups and Spring Break Programs

Summer classes, pop-up events, and Spring Break programs are separate from semester enrollment. Payment in full is required at registration, and Joy Creative Co.’s automatic installment plan is not available for these offerings.

Third-Party Payment Options

When available at checkout, families may use Affirm, Afterpay, or Klarna to divide an eligible purchase into payments. Joy Creative Co. treats these registrations as payment in full. Approval, payment schedules, interest, fees, and other financing terms are determined solely by the selected provider. Third-party payment options cannot be combined with Joy Creative Co.’s automatic semester installment plan and may not be available for every purchase. Using a third-party payment provider does not change Joy Creative Co.’s enrollment, withdrawal, cancellation, attendance, or refund policies. Any approved refund will be returned through the original provider and processed according to that provider’s procedures.

Missed Classes

Tuition reserves a child’s place in the program for the applicable paid class period. Refunds, credits, or prorated tuition are not provided for classes missed because of illness, travel, scheduling conflicts, or other personal circumstances.

When space and scheduling allow, Joy Creative Co. may offer a makeup opportunity as a courtesy. Makeup classes are not guaranteed.

Classes Canceled by Joy Creative Co.

If Joy Creative Co. must cancel a class, we will make a reasonable effort to reschedule it. If the class cannot be rescheduled, families will receive an appropriate prorated credit or refund if there is a conflict in your attending the re-scheduled class.

Registration Acknowledgment

By completing registration, I understand that my child’s enrollment will continue through the selected semester unless I submit a written withdrawal request.
If I select the automatic installment plan, I authorize Joy Creative Co. to charge my payment method according to the schedule displayed at checkout. I understand that withdrawal notice must be received at least five business days before the next scheduled payment to prevent that payment from being processed.
I understand that payments already processed are nonrefundable and acknowledge that I have reviewed and accepted Joy Creative Co.’s enrollment, payment, withdrawal, attendance, cancellation, and refund policies.